CUSTOMER CASE STUDIES

This application was for automation and processing of the incoming invoices. Prior to deploying this solutions, the "AS IS" process was that the invoices were scanned and saved in a shared folder. They were later processed manually by keying the data. This was a very time consuming and error prone process involving several manual steps.

A major pharmaceutical company was interested in developing Disaster Recovery capabilities for its recently upgraded Documentum version 6.5 document management system and associated applications including Kofax Capture, eCTDXPress and an internally developed custom application.

Payment Request and Approval System is an IBM eForms and BPM solution. By streamlining the cash flow system, this solution is expected to free-up millions of dollars in tied up funds over the next year.

It has reduced processing lead-times from one month to a few hours. The (OPRA) solution provided:

Leading Healthcare provider needed a content repository to store and manage the electronic medical records containing Claims and Supporting Attachments that were sent by providers (Doctor’s Office, Hospitals, etc.) and by other member plans. This system would enable the client to automate their medical record exchange in a secure manner that is mandated by Federal Regulations (including HIPAA).

The client utilized fax technology to send and receive the majority of its written Prior Authorization correspondence. While most outgoing faxes took advantage of the electronic fax gateway, incoming faxes did not.

As one of the leaders in the Professional Staffing and Consulting Services business, having hundreds of branches poses major challenges in managing employee records.

Incoming faxes, paper documents and electronic attachments are all sources of content to individual offices.

One of the nation's largest insurance providers, a long-time FileNet customer, had used the earlier versions of FileNet product (Panagon) to develop over 40 workflows across three different systems.