Organizations institute quality control strategies to establish standards, measure performance, assist in compliance with legal and regulatory agencies, and meet investor requirements. Quality control poses challenges for any business and especially for insurance and financial service organizations that must address nature-of-origination transactions, lender liabilities, and the administrative sanctions imposed by HUD, VA, RESPA and Freddie Mac.
Today, quality control is often achieved by manually pulling files, creating checklists and entering information into a variety of databases and spreadsheets. The unsecured information is then typically used to generate statistical reports that reveal if processes, policies and regulations are in unison with pre-established guidelines. Such reports also identify training gaps and if additional controls or supervision is required. However, by the time deficiencies are discovered, it’s often too late to make modifications to remedy problems.
To this end, many organizations need solutions to securely store information, streamline quality control processes and adapt readily to new and improved quality control strategies, while providing real-time reporting mechanisms to identify issues for timely corrections.

Compliance Manager

Atrium Solutions has created Compliance Manager Solution (CMS) to assist insurance and financial service companies in managing quality control processes. With Compliance Manager, Atrium Solutions delivers a consistent, predictable and flexible solution, eradicating the tedious management of quality control, and enabling organizations to focus instead on monitoring trends, measuring company-wide performance, and enhancing customer service.
Compliance Manager is a browser-based solution that integrates information into a unified content repository with an easy-to-use interface. Compliance Manager securely stores information and audit results, allowing access to authorized personnel only. Eliminating the need for extensive coding and development, Compliance Manager features built-in templates to select targeted and random audits, instantly route or park work items, dynamically change criteria, create statistical reports, pre-file forms to expedite audit completion, adjust resources to meet the demands of current and changing objectives, generate progress reports, and capture system user comments throughout the process.

The Value of Compliance Manager

Compliance Manager provides many business benefits for companies looking to automate quality control processes, including the ability to:

• Reduce labor costs by eliminating many manual tasks
• Shorten reporting cycles
• Provide management visibility to audit processes
• Respond quickly to changing regulatory and policy conditions
• Reduce manual steps by more than 25 percent
• Comply with government regulations