Atrium Solutions provides several important and cost-effective services to help companies manage and support their systems. We realize that these production systems require special knowledge and skill to ensure their successful continued operation. Atrium is expertly capable of offering such specialized assistance. By having multiple skill areas, delivery modes, and contract structures, Atrium can deliver cost-effective support services sized to your specific needs.

As a Certified partner with extensive experience in delivering solutions, we are proud to offer our Remote Support Program (RSP) for our customers. Our RSP offering includes all the features you would expect in a world-class support program; including case management, web accessible incident tracking and reporting, remote systems support and conferencing, up-to-date information about bug fixes and research materials, comprehensive application and development support and more.

Our services go beyond simple ‘out of the box’ support. We understand in today’s business environment integrated production systems are the standard, not the exception. While timely incident response and call active monitoring are essential for maintaining quality support levels, we never lose sight of the fact that problem resolution, not call center metrics are our customer’s main concern. When a problem arises in a production system, the last thing you want is to be referred back to your application integrator or 3rd-party hardware vendor.

Our support services include doing initial on-site evaluation/audit of your current System by a Certified Professionals ensuring your system is in good health and avoiding potential outages and downtimes. If you are currently experiencing occasional difficulties, to ensure your solutions always work to your satisfaction, our service and support staff professionals offer general performance and development issue troubleshooting in our base package.